About This Privacy Policy
This Privacy Policy describes how Flat Roof Systems Group LLC ("FRSG") collects, uses, shares, and protects personal data when you use our website, book a Roof Inspection, purchase LeakStop, request roofing services, or contact us. Personal data includes information that identifies you or can reasonably be linked to you.
Personal Data We Collect
The personal data FRSG collects depends on the features you use, the services you request, and the information you provide. You may browse public pages without submitting a service request. If you do not provide information needed to arrange or perform a service, we may be unable to fulfill your request.
Contact, Property, and Service Information
When you book an inspection, purchase LeakStop, request service, or contact FRSG, you may provide:
- Your name, email address, and phone number.
- A building or site address and information about the property, including roof size and the building you select.
- Your company, your role at the building, why you want the roof inspected or repaired, and how soon you need service.
- The number of leaks, your arrival choice, and information needed to arrange roof access.
- The content of emails and other communications you send us.
If someone arranges service on your behalf, we may receive your contact details and property information from that person. Provide another person's details only when you are authorized to do so.
Payment and Transaction Information
LeakStop payments are processed through Stripe Checkout. Payment details entered there are collected by Stripe, rather than through a payment-card form hosted by FRSG. We receive information needed to confirm and administer your purchase, including order details, the amount paid, payment status, and the contact information associated with the purchase.
Website Usage and Analytics
When you use our website, our systems and hosting providers may collect technical information such as your IP address, browser and device type, referring page, pages requested, and the date and time of a request. We use this information to operate, secure, and troubleshoot the website.
We also use PostHog, an analytics service, to estimate visits, count page views, record whether a reader found a Resource helpful, and measure how visitors move through a LeakStop Purchase. For LeakStop we record which step of the purchase you reached, which explanatory panels you opened, and whether a failure stopped you, along with the Arrival Window you chose, how many Leak Zones you reported, and whether the Night Fee applied. We send no address, contact details, or payment details with those measurements. PostHog sets no analytics cookies. It uses temporary identifiers in your browser tab's session storage to connect page views and recordings during a visit. We have configured it to discard IP addresses, so analytics does not retain yours. We do not create person profiles or use persistent analytics identifiers to recognize returning visitors after the browser tab's session ends.
We use session replay to understand how visitors navigate the website and where they encounter problems. These recordings reconstruct page content, clicks, scrolling, and navigation. Form input values are masked, and areas displaying customer contact details, building addresses, and property maps are blocked before recording data leaves your browser. We do not record the payment receipt page, console logs, or network request and response bodies or headers. Query strings and fragments are removed from replay URLs. You can exclude your visits from analytics and recordings.
Property Information from Other Sources
We may receive address, parcel, building-footprint, or roof-area information from property-data and mapping providers. We combine this information with the details you provide to identify the building and provide the roofing services you request.
Address suggestions are provided by Google Maps Platform and are subject to Google's Privacy Policy. We use the address you select to locate and measure the property you identify for service. Maps may also be provided through Apple Maps.
How We Use Personal Data
We use personal data to:
- Measure or identify the roof you ask us to review.
- Contact you to confirm service, schedule an inspection, and settle any applicable fee.
- Arrange roof access, perform inspections and roofing work, and provide requested services.
- Confirm purchases, administer payments and refunds, and maintain transaction records.
- Respond to questions and provide customer support.
- Maintain the safety, security, and integrity of our website and operations.
- Detect or prevent fraud, misuse, security incidents, and technical problems.
- Comply with law, enforce our terms, and establish or defend legal claims.
- Improve our services using aggregated or de-identified information.
Where applicable law requires a legal basis, we process personal data as needed to perform a contract with you, with your consent, to meet our legal obligations, or for our legitimate interests in operating and protecting our business and services.
Retention and Security
Retention
We retain personal data for as long as reasonably necessary to provide our services, complete and document transactions, comply with tax and accounting requirements, resolve disputes, enforce agreements, and protect our legal rights. Retention periods vary according to the type of data and why we hold it. When data is no longer needed, we take reasonable steps to delete or de-identify it.
Security and Processing Location
We use administrative, technical, and physical safeguards designed to protect personal data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Our services are operated in the United States. If you access them from another country, your data may be processed and stored in the United States, where privacy laws may differ from those where you live.
Your Privacy Rights
Depending on where you live and subject to applicable law, you may have the right to:
- Confirm whether we process your personal data and access that data.
- Correct inaccurate personal data.
- Delete personal data.
- Receive a portable copy of personal data you provided.
- Request a list of specific third parties that received personal data.
- Opt out of the sale of personal data, targeted advertising, or certain profiling. We do not currently engage in these activities.
To make a request, email legal@frsgusa.com. Please describe your request and the email address associated with your interaction with us. We may need to verify your identity before responding. You may use an authorized agent where permitted by law; we may ask for proof of authorization.
We will not discriminate against you for exercising a privacy right. If we deny a request, you may appeal by replying to our decision and stating that you wish to appeal. We will respond within the time required by applicable law.
Children
Our website and roofing services are not directed to children under 13. We do not knowingly collect personal data from children under 13. If you believe a child has provided us with personal data, contact us and we will take appropriate steps to delete it.
Changes to This Policy
We may update this Privacy Policy to reflect changes to our services, practices, or legal obligations. When we do, we will post the revised policy here and update the date below. If changes materially affect how we use personal data, we will provide additional notice when required by law.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, or if you would like to make a privacy request, contact:
Flat Roof Systems Group LLC
legal@frsgusa.com
Oregon Registry No. 259273093